ZFire Contact & Front Desk

ZFire Contact replaces slow contact forms with a voice conversation: visitors ask questions, leave details, and get a next step without the form friction that kills follow-through. We also offer ZFire Front Desk (Ziva) for phone coverage—inbound calls, FAQs, appointment intake, and follow-up when your team is busy or after hours.

ZFire Front Desk is a front desk system built around how you want calls, questions, intake, and follow-up handled. It maps your customer conversation flow, trains and tests the assistant on your business, then goes live on your existing number with forwarding. The service includes ongoing tuning, monitoring, and script updates as needed.

Core focus is on tailored workflows for call handling, intake, and routing, with built-in escalation to humans and structured intake.

ZFire Media also provides AI Side Hustle Field Guides as a separate product line, but ZFire Contact and Ziva Front Desk remain the core offerings for website and phone-based intake.

Use cases

• Missed calls, after-hours coverage, and intake bottlenecks for service businesses
• Lead capture and routing without traditional forms