Salesforce AI

AIforce is Salesforce's approach to bringing trusted Salesforce data and AI directly into the tools users already employ, not just Salesforce's own screens. It enables Salesforce automation and intelligence to appear wherever work occurs, including Slack and Claude, without requiring users to switch tabs. The platform emphasizes data, context, and governance as foundational elements of its cross-surface experiences.

AIforce offers ready-made experiences that embed Salesforce into familiar interfaces, such as Claudeforce for Claude and Slackforce for Slack, and also provides a Headless Toolkit for custom integrations. These experiences are designed to bring Salesforce context, actions, and identity into conversations, workflows, and applications, grounded in the Salesforce architecture.

The product supports multiple audiences within an organization by enabling teams to access Salesforce capabilities inside third-party tools and custom interfaces. It focuses on maintaining Salesforce identity and permissions across experiences, ensuring that governance and security stay consistent when used outside Salesforce’s own screens.

In addition to prebuilt experiences, AIforce provides a Headless Toolkit that lets developers use Salesforce MCPs, APIs, plug-ins, and developer tools to customize how Salesforce appears or to bring Salesforce into new interfaces. The kit supports building, integrating, and evolving AIforce-powered experiences across surfaces.

Use cases

• Slackforce context and intelligence in conversations and workflows.
• Agentforce Coworker surfaces insights and takes action within Salesforce permissions and rules.