Risotto

Risotto is an AI-powered help desk platform designed for IT teams and other internal departments. It automates tier 1 and tier 2 ticket handling, integrates with existing tools, and provides a unified support experience across IT, HR, Finance and more. The tool emphasizes contextual understanding, cross-department routing, and automation to reduce manual work while maintaining human oversight where needed.

Risotto operates by reading incoming requests, analyzing context from sources like logs, HRIS data, and knowledge bases, and proposing actions for agents to approve. It aims to keep agents in familiar workflows, embedding its functionality within the channels teams already use, such as Slack or Teams, without creating new interfaces.

The platform highlights capabilities in ticket automation, IGA automation, cross-department resolution, knowledge management, and runbooks.

Risotto presents integration-ready options across ITSM tools and enterprise environments, emphasizing rapid deployment (live in hours) and support for multiple departments. It notes enterprise readiness, SOC 2 Type 2 and HIPAA considerations, and the ability to connect with tools via MCP servers and native integrations.

Use cases

• Automate tier 1 requests and route complex ones
• Cross-department support with privacy rules