- Pricing
- Freemium
- Free, Starter, Growth, Scale, Custom
- Added
- Jul 25 2023
About Ribbo AI
Ribbo AI provides an AI customer service agent that can answer on WhatsApp, web chat, Instagram, Messenger and SMS, using a customer’s own prices, policies and systems. It aims to capture conversations across channels and hand them off to human agents when needed. The product targets businesses looking to automate customer support while maintaining control over content and responses.
Ribbo AI operates through a console where operators configure agents, define knowledge sources, and view conversations. The platform emphasizes protecting customer data, with replies linked to their source and traceability of answers. It presents a guided process to deploy quickly, from training on content to live interaction.
Ribbo AI supports multi-channel deployment, enabling the same agent with consistent knowledge across WhatsApp, web, Instagram, Messenger, and SMS, with future additions to payments and further integrations. The system highlights data privacy and the ability to hand off conversations to a person, keeping the customer experience continuous across channels.
Ribbo AI provides a structured onboarding and testing flow, including an AI readiness check, shaping tone and boundaries, and testing questions before customers see them. This process is designed to help teams verify accuracy and suitability of the AI agent prior to live use.
Use cases
- Automated first-line support powered by your own content across channels
- Handling order lookups and account data via Data Tools
- Human handoffs when the user needs a live agent
Key features
- Agent speaks across multiple channels with a single model and data source
- Handoff to a person with full context
- Data Tools to integrate with own systems
- Knowledge sources linked to your documents
- Language support across many languages
Pros and cons
Pros
Cons
Pricing
- 1 agent
- 30 message credits
- 1 knowledge base
- 1,000,000 characters of your data
- 2 files
- 1 agent
- 1,000 message credits / mo
- 1 knowledge base
- 2,000,000 characters of your data
- 5 files
- Autotrain every 7 days
- 1 team member
- 3 agents
- 2,500 message credits / mo
- 3 knowledge bases
- 4,000,000 characters of your data
- 10 files
- Autotrain every 24 hours
- 3 team members
- 5 agents
- 5,000 message credits / mo
- 5 knowledge bases
- 6,000,000 characters of your data
- 15 files
- Autotrain every 6 hours
- 5 team members
- Everything above, sized to you.
- Autotrain every hour
- Remove Ribbo branding
- Pricing agreed with you
Reviews
Frequently asked questions
What Ribbo AI is
Which languages does it handle?
Can I start for free?
Does it work with WhatsApp?
Is there a free trial?
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