Rep AI

Rep AI provides an AI-powered operating system for ecommerce that unifies website chat, email, social DMs, and WhatsApp into one platform. It aims to help growth-focused ecommerce brands turn shopper conversations into revenue, support resolution, and actionable insight. The system trains on a brand to drive sales, resolve support, and take action across channels. It emphasizes real-time, proactive engagement across the shopper journey.

Rep AI explains its approach as agentic commerce, where the storefront detects intent, starts conversations, and guides decisions in real time. It supports multiple channels and uses a single AI brain to coordinate responses, products, and support actions. The platform is designed to be live in a few clicks, with onboarding and guardrails to control behavior.

Key capabilities include sales acceleration through contextual recommendations, automated support to reduce tickets, a unified AI-powered helpdesk, and analytics that surface product demand and friction points.

Rep AI states plans, platforms, integrations or limits such as availability of a 14-day free trial on all plans, native integrations (175+), deployments on Shopify and other cart platforms, and multi-channel reach including web chat, email, social, and messaging apps.

Use cases

• Turn shopper conversations into insights