MyPersonas

MyPersonas is an AI-powered solution that lets businesses create digital clones of their most critical employees, the ones constantly interrupted to answer repetitive, day-to-day questions. Each MyPersona is built with the knowledge of the employee it represents, meaning it can respond just as that employee would. It is available 24/7 and can communicate in over 160 languages.

MyPersonas enables a human-in-the-loop approach where the clone knows when to escalate to a human. If the clone cannot confidently answer, it initiates an in-app video call with its human counterpart, bringing trusted expertise into the conversation instantly.

Use cases include embedding a MyPersona on company or event websites, using a recognizable leader as the MyPersona, and loading the site’s URL into its knowledge base so it can answer questions from existing web content. If it lacks an answer, it escalates by sending an email and mobile alert to the human, who then updates the knowledge base.

Digital replicas appear across the organization, sharing knowledge in multiple languages, learning continuously from interactions, and connecting with real experts when more information is needed.