Manifest AI

Manifest AI is a platform that lets users build AI agents to handle support and marketing tasks across multiple channels, including website chat, email, and social channels. It is aimed at brands seeking to automate customer interactions and improve conversion, using a configurable agent system. The product emphasizes agent capabilities such as answering questions, making product recommendations, and resolving routine issues within a single conversation.

The system trains on a store’s data by syncing with product catalogs, descriptions, and store pages, including policies and FAQs. Users can add more data sources or documents to tailor the agent’s knowledge base, and training is done through accessible data connections and private testing. The platform runs its own models and offers instruction and guardrails to control agent behavior.

A core feature is the ability to deploy agents across channels and connect them to tools or custom tools. Users can select from many pre-built agents or create an agent with specific goals, success criteria, and instructions, enabling tailored interactions and outcomes.

Manifest AI provides analytics features to test and optimize agent placements, track interaction rates, conversion influence, and CSAT, and to iterate without heavy development work. It supports A/B testing of placements, quizzes, embeds, and PDP widgets to measure performance and improve results.

Use cases

• Answers pre-sale questions, recommends products, and resolves orders in conversations.