Macha

Macha analyses a help desk, identifies which tickets to automate, builds an AI agent, and puts it live in safe mode. It is designed for help desks and teams that want to automate repetitive support tasks while retaining human oversight. The service includes setup, testing, and deployment as part of a managed process, aiming to reduce manual work and speed up first-category live results.

Macha deploys inside existing help desks and reads, writes and resolves tickets natively in the supported platforms. The process is done-for-you: the team analyses, builds, tests, and tunes the agent, then launches it to operate within the customer’s workflow.

Macha emphasizes safe-mode operation, where the team reviews drafts before they reach customers.

Macha positions its product as an integrated solution for support teams, offering an end-to-end path from analysis to live automation, with ongoing support and optimization to maintain automated performance across ticket categories.

Use cases

• Automates help desk tickets across multiple platforms and supports fast live deployment within a week.
• Triages tickets, drafts replies, and escalates to a human when uncertain.