Luminous CRM

Luminous CRM is a WhatsApp engagement platform built on the official WhatsApp Business Platform. It provides a shared team inbox, broadcast campaigns with approved templates, WhatsApp Forms that open inside the chat, and a client database that builds itself. An AI agent answers from the business's own documents, all on the business's own WhatsApp number. It is developed by Luminous Technologies in Kampala, Uganda, and sold as one plan at UGX 200,000 a month with unlimited team members, contacts and messages.

The product is designed for businesses with teams answering via a single WhatsApp number. It integrates WhatsApp marketing and customer support workflows into one platform, using Meta's platform rules to manage the 24-hour window, template approvals, opt-outs, and rate limits.

Users can upload documents, Q&A pairs, and web pages to train the AI agent, which answers from the supplied material and hands over to a person on request. The system supports a shared inbox, live chat, and a form-filled experience inside WhatsApp, with conversations and handoffs tracked for accountability.

The pricing is presented as a single plan with optional enterprise onboarding for larger teams, and billing is in Ugandan shillings. The tool emphasizes use of the official WhatsApp Business Platform and alignment with Meta rules to keep numbers healthy.