LivePerson

LivePerson provides a platform for building and managing AI-powered and human-assisted conversations across voice and messaging channels. It targets large brands and enterprises seeking scalable, predictable conversational experiences that blend AI with human agents. The platform emphasizes open design, data insights, security, and rapid value through managed AI and agent workspaces.

The conversational system orchestrates AI and human agents, allowing organizations to connect channels, systems, and AI models without ripping and replacing existing tools. It focuses on predictability, governance, and continuous improvement of conversations to deliver faster customer responses and measurable outcomes.

LivePerson highlights enterprise-grade security, scalability, and data compliance, while enabling customers to bring their own LLMs and integrate with various technologies and data sources.

The product family includes the Conversational Cloud platform, Syntrix for AI testing and validation, and various AI tools such as Generative AI capabilities, conversational analytics, and voice integrations. It also emphasizes partnerships, integrations, and an open platform approach to connect with existing CRM and data systems.

Use cases

• Automate and orchestrate AI and human agent conversations across channels
• Analyze conversation data to drive ROI and improvements