HoverBot

HoverBot is a product-aware AI chatbot platform for ecommerce, marketplace, and B2B SaaS teams. It uses retrieval-augmented generation (RAG) to answer customer questions from your own catalog, policies, and help content, with built-in PII masking, policy guardrails, and confidence-based handoff to human agents. Typical buyers are heads of support, RevOps, and growth at companies with 10–500 employees running chat on their website. HoverBot was founded in 2025, is bootstrapped, and is headquartered in Singapore.

The platform enables teams to build, train, and govern conversations with guardrails, PII masking, and auditable logs. It provides live dashboards to surface unresolved intents and knowledge gaps so each release improves. It supports enterprise-style workflows, role-based access, one shared workspace, and analytics that track what matters.

HoverBot outputs product-aware conversations grounded in live catalogs, policies, and help content. It emphasizes human handoff with full context when needed, and includes guardrails and PII masking before model inference to keep data protected by default. It integrates with team workflows and enables rapid alignment with business processes.

HoverBot ships with guardrails, PII masking, human handoff, and analytics to support teams across ecommerce, marketplaces, and SaaS onboarding. It focuses on speed, safety, and scalable conversations, with an emphasis on protecting data and providing auditable logs for compliance and quality reviews.