HiJiffy - Guest Communications Platform & Hotel AI Chatbot | HiJiffy

About HiJiffy

HiJiffy provides a guest communications platform designed for hotels and hotel groups. It uses AI to automate conversations across multiple channels, aiming to keep interactions on-brand while enabling teams to handle the remaining inquiries with context and suggested replies. The tool works to capture revenue and maintain guest relationships through automated messaging and campaigns across the full guest journey.

HiJiffy’s AI focuses on hospitality and is presented as a platform that can handle common questions and requests, guiding guests through processes such as bookings, check-ins, and post-stay follow-ups. The service emphasizes 24/7 availability and cross-channel capabilities to support guest communications without expanding the marketing or guest services teams.

The product features include chat-based booking, webchat campaigns, lead generation, and reminders or updates across the guest lifecycle.

HiJiffy offers plans and integrations to fit hotel needs, with various tiers and features, and lists channels and integrations to support direct bookings, PMS, CRM, and more.

Use cases

HiJiffy automates routine guest communications to free teams for more valuable interactions.
HiJiffy helps boost direct bookings and enables upselling.

Key features

HiJiffy’s AI handles up to 90% of guest conversations automatically across web, social, WhatsApp, and OTA channels
The remaining 10% requiring a human touch is routed to the right team, with full context, and a suggested reply ready to go.
Chat-based booking: An AI virtual assistant makes booking simple, walking travellers through the process step-by-step.
Webchat pop-up campaigns: Set up automated notifications on your website to boost conversion rates.
Lead generation: Collect contact details from potential guests to send them personalised offers at just the right time.
Digital check-in: Save time at reception by connecting your PMS to offer pre-check-in forms to your guests.
Loyalty programme promotion: Encourage your guests to join your loyalty programme by highlighting the benefits through channels they use every day, like WhatsApp, email, and SMS.
In-house assistance: An AI-powered virtual concierge handles guest requests during their stay and efficiently directs them to the right team if necessary.
Upsell and cross-sell campaigns: Send personalised, automated campaigns to your guests to boost revenue from upselling and cross-selling.
Satisfaction surveys: Get clear, honest feedback by sending guest surveys during their stay and address any concerns in real-time.

Pros and cons

Pros

HiJiffy automates a large portion of guest communications, which can reduce workload for hotel staff.

Pricing

Basic

€99/month

Provide answers to FAQs 24/7
Automate +85% of common guest queries
Booking flow with direct link to booking engine
Personalise webchat widget
Core Console features
Filter, Order and Assign Conversations
Add notes to conversations
Basic Reporting & Dashboards
Basic Customer Support
Access to Help center
Support by Chat and Email

Pro

€159/month

Generative AI Chatbot
132 languages supported
Integration with Booking Engine and CRM
Sentiment Analysis & Prioritization
Self-learning capabilities
Smart Property Identification System
Custom Tone of Voice & Visual
Webchat pop-up campaigns
Voice & Text
Omnichannel Inbox
Translation of Inbox Conversations
Canned Responses for Agents
Contact Details Pages
Customer Satisfaction (CSAT) score
Advanced Reporting & Dashboards
Unlimited Service
Unlimited agents
Unlimited messages
Multiple Properties
Dedicated Support
Personalized training session
Account Manager

Premium

€319/month

AI Digital Concierge
Unlimited Interactions
Automated WhatsApp Campaigns
- 4 campaigns included per reservation –
Welcome message
Digital check-in
Loyalty Program Promotion
Upsell and cross-sell campaigns
Satisfaction surveys
Check-out campaigns
Guest reviews campaigns
Thank you message
Loyalty Program Updates
Promotional Campaigns
Guest Requests & Tickets
Management of in-house guest requests
Assignment of requests per team
Extended In-Stay Features
Standard integrations with Maintenance Systems
Outbound Campaigns
Proactively start new conversations with your guest using WhatsApp or SMS

Reviews

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Frequently asked questions

What is a Virtual Concierge?

A virtual concierge is a guest-facing technology that, powered by AI, provides assistance to hotel guests. It can answer questions about facilities and services and automate requests like reservations, spa bookings, or room services.

Is the Virtual Concierge integrated with the hotels' systems?

Yes, HiJiffy’s Virtual Concierge integrates seamlessly hotel PMS, maintanance, and other management systems, making it possible to automatically assign guest requests to the right department.

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