Giga

Giga provides AI agents designed for customer support to operate across chat, voice, and email channels. It targets enterprise usage and aims to resolve complex conversations at scale, deploying in weeks rather than months. The offering describes agents that work within existing workflows to improve support metrics and customer experiences.

The platform centers on building, observing, and improving AI agents. It uses a structured process to define how agents behave, connect tools and data sources, and monitor outcomes from conversations to metrics. It emphasizes a loop of measurement and refinement guided by conversation data.

Giga presents a configurable environment where teams define policies, attach APIs and knowledge sources, and collaborate with Scout to draft and test improvements. The approach links agent behavior to observable outcomes and supports iterative experimentation and rollout.

The scope includes multiple interaction channels and an emphasis on enterprise-scale support. It also notes a demo and sign-in options for further exploration.

Use cases

• AI agents handle email, chat, and voice to resolve customer issues across channels