Ferndesk

Ferndesk provides a complete help center that stays current by continuously verifying articles against the live product. It includes an AI-powered assistant and tooling to publish updates, migrate existing docs, and maintain accuracy across public, private, and in-app help experiences. The product targets software teams that ship features frequently and need documentation that keeps pace with changes.

Ferndesk operates by connecting to codebases, live product data, and support channels to verify content. It drafts fixes for any discrepancies, and then requires approval before publishing. It documents new releases automatically and keeps docs aligned with evolving software. It supports multi-channel help centers and in-product AI conversations.

Ferndesk offers a public help center, AI-powered answers, an in-app widget, API documentation, private docs, translations, and analytics. It supports migration from several help desk tools with URL preservation and redirects. It emphasizes automating doc updates, maintaining SEO, and providing a domain or subpath for hosted help centers.

Ferndesk lists plans, platforms, integrations, and limits as described on its pricing and migration pages. It mentions a 7-day free trial, a Pro plan, enterprise options, and optional private or white-labeled centers. It also details supported importers and the ability to host on a custom domain.

Use cases

• Maintain up-to-date public help centers as products change
• Migrate from other help desks without losing SEO or IDs