Document360

Document360 provides a knowledge base platform designed for editors, writers, reviewers, and teams to create, manage, and publish documentation and knowledge bases. It emphasizes AI-assisted capabilities and integrations to support a range of use cases from internal knowledge to external product documentation. It highlights features like AI search, AI chatbot, and AI writing to support documentation workflows.

Document360 presents itself as a solution that fits technical writers, product teams, support groups, and developers, aiming to streamline authoring, reviewing, and publishing. It references built-in systems for workflow, access control, localization, and analytics, and it describes how teams can work within dedicated workspaces or projects.

The platform includes capabilities to import and export content, manage versions, and integrate with common tools used by teams. It discusses multi-version documentation, private and public projects, and API access to extend its functionality. It also explains how content can be published alongside product releases and how AI features can assist in drafting and answering questions. The language remains descriptive of features and workflows rather than promotional.

Document360 outlines plans and platform details, including a focus on enterprise-grade security, various integrations, and the ability to run multiple knowledge bases. It mentions data residency options, SSO, SCIM, and a REST API, as well as tools for migration, training, and branding. The site indicates that pricing is tailored to setup and may require contacting sales for a quote.

Use cases

• Internal knowledge base for employees with access controls
• API documentation with developer-ready pages