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DigitalOwl

Using AI to turn medical records into a competitive advantage for insurance and legal.

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About DigitalOwl

DigitalOwl is an AI platform that reviews medical records for insurance and legal professionals, converting unstructured documents into structured data for faster case decisions. It serves life insurance underwriters and claims teams, P&C insurance claims handlers, and legal professionals working on personal injury, mass tort and medical malpractice cases.

A user uploads medical records such as APSs, EMRs, lab results, prescription data and handwritten notes, and DigitalOwl's AI generates a concise summary that suppresses duplicate and irrelevant information while surfacing key details. Every finding links back to the original source document through a click-to-source link, so a reviewer can verify a result in one click rather than trusting an unexplained score.

DigitalOwl's View product gives a 360-degree chronological view of an individual's medical history, Triage automatically flags pre-defined data points across a bulk of cases, and Chat answers detailed questions about a record in a single pass. Workflows build automated decision trees with data-driven recommendations, Case Notes compiles actionable insights for a specific line of business, and a Data API structures records for integration into existing systems.

DigitalOwl reports precision rates of 97% or higher, reduces time spent on medical review by up to 72%, and can process thousands of pages of records in about an hour, while reducing page count by 90% through deduplication. A Self-Serve tier for legal teams covers reviews under 30,000 pages a month, with integrated record retrieval still coming soon; pricing for the enterprise platform is available by contacting the company.

Use cases

  • Speeding up underwriting medical record reviews
  • Redefining post-issue audits to improve resource allocation
  • Reviewing demand packages for settlement negotiations
  • Sorting and processing medical records for mass tort cases

Key features

  • 360-degree view of an individual's medical history
  • Automated triage flagging pre-defined data points across a bulk of cases
  • Conversational AI chat for complex, detailed record inquiries
  • Data API that standardizes and structures medical data
  • Automated decision trees with evidence-based recommendations
  • Case Notes with insights tailored to each line of business
  • Reduces page count by 90% through deduplication
  • Click-to-evidence links every finding to its source document
  • Entity Recognition engine that keeps up with medical terminology
  • Medical Knowledge Base adds codes and normalizes extracted data

Pros and cons

Pros

Reports precision rates of 97% or higher
Reduces medical review time by up to 72%
Processes thousands of pages of records in about an hour

Cons

Self-Serve tier is limited to under 30,000 pages a month
Integrated record retrieval for Self-Serve is still coming soon

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