Click2Magic
Click2magic- Enterprise-grade Live chat software for websites and mobile apps!
- Monthly visits
- 248
- Pricing
- Freemium
- Basic, Professional, Enterprise, add-on
- Added
- Apr 28 2023
About Click2Magic
It emphasizes enabling uninterrupted communication with customers and aims to understand customer behavior, expectations, and needs.
The product offers a single interface that hosts multiple web-properties and provides features like chat history and customizable widgets. It highlights the ability to add properties, manage agents, and set permissions to control access and responsibilities across users. The platform is a customer engagement solution that can integrate different channels and support scenarios.
The main value proposition centers on converting interactions into leads and sales through live chat, bots, and support tools. It stresses reducing customer objections, improving trust, and increasing online sales.
It mentions downloadable mobile apps and a focus on enterprise capabilities, multi-website properties, and agent management. It presents pricing tiers, trial options, and add-ons, along with contact channels for sales and support.
Use cases
- Support desk integration for handling volumes of tickets with AI chatbots
- Multi-property support for agencies or businesses with multiple web properties
Key features
- Add chat to your website or connect your messaging channels and start talking to customers in minutes.
- A business owner can add multiple properties to live chat support software, based upon the license they choose.
- An agent can chat with various customers of multiple properties.
- Super-admins can set permissions for supervisors, agents, and moderators.
- Canned Responses provide pre-defined messages for faster replies.
- Widget Settings allow customization of the chat widget per property.
- Lead management features include lead status and history tracking.
Pros and cons
Pros
Pricing
- Basic Sales Tracking and customer Management
- 1 Website
- 1 Bot
- 1 Agent
- 1k MUV
- Widget Customisation
- Rating And Tagging
- Location and browser info
- Agent Monitoring
- History
- Notes
- Request mobile & email
- Canned Responses
- User typing
- Tracking
- Auto Transfer
- CRM Integrations
- Basic Sales Tracking and customer Management
- 2 Website
- 1 Bot
- 3 Agent
- 3k MUV
- Widget Customisation
- Rating And Tagging
- Location and browser info
- Agent Monitoring
- History
- Notes
- Request mobile & email
- Canned Responses
- User typing
- Tracking
- Auto Transfer
- CRM Integrations
- Basic Sales Tracking and customer Management
- 5 Website
- 1 Bot
- 10 Agent
- 15k MUV
- Widget Customisation
- Rating And Tagging
- Location and browser info
- Agent Monitoring
- History
- Notes
- Request mobile & email
- Canned Responses
- User typing
- Tracking
- Auto Transfer
- CRM Integrations
- Extra features
Reviews
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