Clerk Chat

Clerk Chat is a multi-channel messaging and voice platform designed for teams that use Microsoft Teams, Webex, Zoom, and other integrations. It supports SMS, RCS, WhatsApp, and eFax, and offers AI agent capabilities to handle conversations within familiar collaboration tools. The product targets a range of industries and teams that require compliant, scalable communications across channels.

Clerk Chat operates by connecting existing phone numbers and carriers to a centralized platform, enabling messaging and voice workflows through a unified API and integrations. It emphasizes using a familiar interface in Teams while routing messages and calls through Clerk Chat’s infrastructure. The system includes archival and compliance features for regulated environments.

The tool provides a set of capabilities for messaging, voice, compliance, and analytics. It supports mass texting, two-way conversations, AI-driven SMS, and branded messaging for authentication and consistency across channels. It also offers a product tour and case studies to illustrate usage across industries.

Clerk Chat lists plans and platform coverage, including integrations with major collaboration and CRM tools. It mentions Microsoft Teams, Webex, Zoom, and Dynamics, plus a pricing page with Growth and Ultimate tiers, and Enterprise options. It also notes compliance features, data privacy, and security certifications as part of its offerings.

Use cases

• Instant Customer Support