ChatIn

ChatIn places an AI agent on the Shopify storefront to assist shoppers with product questions, comparisons, adding items to carts, and checkout without leaving the chat. It also handles order, shipping, and returns questions, handing to humans when needed. The system describes a complete agentic shopping experience in mid-2025, before other storefront-chat options were available.

The product includes a storefront widget, a multi-agent backend, a merchant app, sync pipelines, and billing. It uses a supervisor to classify messages and route to specialized agents, with a graph flattened for replay of conversations and checkpoints.

The setup emphasizes a fast start with Shopify integration, a single-click catalog import, and a brand voice, knowledge base, and store integration to enable quick responses and product discovery inside conversations.

The platform offers an embedded merchant app, analytics, training data, and billing, with usage-based pricing, security, and hands-on support. It also includes various channel integrations for notifications and conversations across Shopify, WhatsApp, Facebook, Messenger, Instagram, Slack, Discord, Email, and Meta platforms.

Use cases

• Provide instant product recommendations and order support within the chat
• Escalate complex issues to human agents