ChatFast

ChatFast offers AI agents designed for business use, enabling teams to deploy customer-facing assistants that can answer questions, collect data, and trigger handoffs. The product emphasizes integration with a company’s own content and workflows, delivering agents that operate across help centers, websites, and documents. The tool targets teams handling customer support, sales, and internal knowledge needs, providing scalable automation without replacing human agents. It is a solution for organizations seeking to automate routine inquiries while preserving control over data and responses.

The agent setup process involves connecting company content, testing answers, installing a small snippet, and then improving the agent based on real conversations. The workflow starts with connecting knowledge sources like websites and PDFs, followed by testing responses in a playground, going live with a single snippet, and refining answers as conversations accumulate. Throughout, the emphasis is on grounding responses in the organization’s own materials to ensure accuracy and traceability.

ChatFast positions its agents as capable of handling customer questions, capturing leads, and notifying downstream systems via webhooks or APIs. The product highlights that responses are sourced from connected materials and include citations, with the option to collect form data and escalate to human teams when necessary. It stresses that data is not used to train external AI models, and that conversations remain within the customer’s workspace.

The pricing page promotes a 14-day free trial with no credit card required, and describes plans that allow unlimited agents for different business roles like support, sales, and the front desk.

Use cases

• Customer support: answer questions from the website, help center, and docs, and capture leads.
• Research & technical analysis: search long PDFs, papers, and reports with natural-language questions, grounded in exact sources.