AutoChat

AutoChat is a WhatsApp automation platform designed for Indian businesses such as SMEs, D2C brands, agencies, and service teams. It provides an integrated operating layer that handles onboarding guidance, automation, team collaboration, and human handoff on the official WhatsApp Business Platform. The product focuses on organizing incoming inquiries, routing conversations, and enabling follow-ups while maintaining control over customer interactions.

AutoChat operates by linking a WhatsApp Business number through Meta’s official signup, offering a no-code flow builder to create greetings, quick-reply buttons, and questions. It centers conversations around a shared inbox and enables agents to take over from automated flows when needed. The system ensures continuity of context with notes, history, and assignment rules across team members.

The platform combines a bot layer, team inbox, templates and broadcasts, commerce capabilities, and API/webhook automation. It supports storing and routing customer data, handoffs to human agents, and integration with CRMs or other tools. It emphasizes a clean handoff between AI-driven responses and human support, preserving conversation history and ownership.

The product targets MSMEs, agencies, ecommerce, education, clinics, real estate, and service teams across India.

Use cases

• Leads capture and follow-up from ads, QR codes, and forms
• Education and coaching inquiries with reminders
• D2C product questions and order updates
• Clinics and local services bookings