AskSpot (askspot.io)

AskSpot is an e-commerce AI Agent designed to sell and support like a store’s best salesperson. It helps customers find the right products, closes sales, and answers questions on its own across multiple channels and languages. It aims to increase revenue and reduce support workload by handling routine inquiries and guiding buyers toward checkout.

AskSpot connects to a store’s catalog and support systems, analyzes product data, and interacts with customers in real time. It can work across pages and languages, providing product discovery, comparisons, and timely assistance without requiring constant human input. The agent operates within a store’s environment and uses its data to improve conversations.

AskSpot offers two modules in one platform: a Sales Agent that turns questions into orders and a Support Agent that resolves tickets while sharing catalog content and policies. The system uses your store data to answer questions, recommend products, and manage orders and returns, with analytics to monitor performance.

AskSpot emphasizes security and control, with data residency in the EU, no training of external AI models from your data, and options to test and stage responses before going live. It provides a staging environment, after-hours launch options, and a clear path to live deployment in a controlled manner.

Use cases

• Order status and returns handled via chat